Email support
For product questions, SLAs, or account escalations we respond 24/7 across time zones.
support@tanglobal.co.tzDirect access to the Bara customer team.
We are on call to keep your operations running. Reach us using any of the channels below and expect a logistics specialist to respond according to priority.
Emergency hotline
Critical incidents on active shipments receive live triage from our operations desk.
+255 735 653 643Service hours & coverage
Our global operations desk monitors shipments 24/7 with specialists on shift in East Africa and satellite teams in Europe. Regular support hours run Monday to Friday 08:00-20:00 EAT, with on-call coverage at all other times.
- High priority (blocked shipments, platform outage): initial response under 15 minutes, updates every 30 minutes.
- Medium priority (workflow issues, integration errors): initial response within 2 business hours.
- Low priority (feature guidance, billing questions): response within 1 business day.
Incident response playbook
When a mission-critical event occurs, your team and ours move in lockstep using the steps below.
- +Report an incident directly inside the shipment timeline to trigger our war-room workflow.
- +Attach photos, proof of delivery, and driver notes so our team can secure evidence for claims.
- +Escalate to carrier leadership using the "Notify Carrier" action inside Bara when you need faster asset deployment.
Status & resources
Subscribe to incident updates, explore product tutorials, or join monthly community calls for deeper guidance.